NetVendor partners with the property management companies and helps them manage their vendor credentialing. All vendors are required to enroll and pay subscription fees online to ensure they meet the insurance, background screening and other requirements. The 7 enrollment steps is the first point of contact between vendors and NetVendor platform.
Since the vendor onboarding process required a lot of data collection upfront, NetVendor team strategy was to present the required information on the vendor enrollment welcome page to notify vendors of what they had to provide during the enrollment steps ahead. This overwhelming information discouraged some vendors causing them to abandon the enrollment process in frustration and resulting in high call volume for the customer support team to advise vendors during the onboarding process.
Note: A limited amount of work is shown due to the sensitive information.
The NetVendor team was not ready to commit their resources to the full user interface redesign and preferred to keep most of the information on the enrollment welcome page. As a quick way to help vendors move forward and complete the registration process I thought we could use some visual hierarchy to prioritize and give some clarification to specific information on the enrollment welcome page and simplify the registration forms. During the quick turnaround process, I also helped implement the front-end coding using HTML, CSS, and JavaScript.